From 2014 to 2018 I worked with the Interactive Assets and Development team at COUNTRY Financial on the customer self-service portal called MyCOUNTRY.

Learn more about COUNTRY Financial

Some techniques used

• Mobile-first design
• Atomic design
• Iterative design
• Wireframing
• Fractional notation
• Card sorting
• In lab sessions utilizing eye tracking, user preference, and usability
• Online AB testing
• Online scenario usability testing